Last updated June 1st 2026
You must understand and agree to these terms and conditions to be able to use Zen Float’s services.
You cannot accept these terms and conditions on behalf of anyone else.
You must be a competent adult aged over 18 years old to be able to use any of Zen Float’s services.
Please read the following conditions carefully before placing an order or booking on our website. By placing an order or booking you accept these terms and conditions.
There will be wet and potentially slippery surfaces at the Zen Float premises. You must behave with due care and attention during your visit.
If you have a health condition and are in any doubt about whether you can use any of Zen Float’s services safely, please consult your doctor before booking.
You must not float if you:
• are under the influence of any drug including alcohol
• have open wounds, sores, or rashes
• have any contagious illness or disease*
• have incontinence
• have uncontrolled kidney disease
• have uncontrolled psychosis or schizophrenia
• have an uncontrolled seizure disorder
• have an uncontrolled heart condition
• have recently had chemotherapy
• have a condition which means you shouldn’t get water in your ears
• are allergic to Epsom salt (magnesium sulphate) or hydrogen peroxide
• are in the first trimester of pregnancy
In the event that you have one of these conditions, you must consult your healthcare professional to get confirmation from them that it is safe for you to float and that by floating you would not put others at risk. If your healthcare professional requires more information about floatation before they can make this judgement, please give them this document which explains floatation.
If you develop one of these health conditions in future, you will no longer be allowed to float without the go ahead from your healthcare professional.
If you suffer from severe motion sickness in other circumstances, for example in a boat or car, there is a chance you could suffer from it in the pod. If you usually use medication to control your motion sickness in these circumstances, you may wish to consider doing so in the case of floating.
If you are diabetic, please be aware that floating reduces the cortisol level in the body, which in turn lowers blood sugar levels.
Floating reduces your blood pressure, so if you already have low blood pressure, please take extra care when exiting the pod. Sit up, then pause to assess yourself before standing.
For your comfort, we also recommend that you do not float soon after:
• Caffeine, within the last 4 hours
• A large meal within the last hour or so
• Waxing, for example within the last 24 – 48 hours
• Shaving, for example within the last 12 – 24 hours
• Giving birth, before you have healed
• A new piercing or tattoo. If your tattoo or piercing is not fully healed, it is going to sting when it comes into contact with the salty water. We advise that you wait 3 – 4 weeks after getting your tattoo or piercing, before floating. As a test, try applying hand sanitiser to the area. If it stings, you’ll want to wait a little longer before you get in the float pod.
You must have received instruction on what is required when you float, before you first float. This is for your own safety.
You are required to have a shower and wash thoroughly, including your hair, before you float. You must thoroughly remove any and all fake tan products from your whole body before floating. You must be certain that no hair dye will come out of your hair when you float.
You accept that you may get salt water in your ears when you float, even if you choose to wear earplugs, and you agree to rinse the salt water out of your ears thoroughly in the shower afterwards.
You must not put anything into the float solution except your body. You must not add any perfumes, essential oils, bath salts, chemicals, or any other substance to the float solution.
You must remove any makeup before floating. We also ask that you take off any jewellery that can be removed.
You agree to pay for any property damage you may cause. You are also responsible for your own belongings during your visit.
You must behave appropriately during your visit to Zen Float’s premises and in your communications with us. This means that you will follow the reasonable instructions and show respect to the staff. If in the judgement of the staff your behaviour is inappropriate you may be asked to leave. In this circumstance you will not be eligible for a refund.
You will not consume any intoxicating substance on the premises, including alcohol.
You must be capable of independently moving around the float centre safely.
Getting in and out of the float pod is similar to getting in and out of a bath. You must be able to do this unaided or be accompanied by someone who is qualified and insured to help you with this.
If you are accompanying someone solely to help them to get in or out of the pod, or to move around the centre safely, then you cannot float at the same time as them.
• Full payment is due at the time of booking.
• Booked appointments cannot be cancelled or refunded, but may be rescheduled up to 24h before your appointment.
• To reschedule your appointment up to 24h in advance, please log in here and amend the relevant upcoming appointment. After making the change, you will receive a confirmation email with your new appointment date and time.
• Less than 24h before your appointment, it can no longer be rescheduled.
• Gift vouchers and packages are non-refundable.
• If you arrive late for your appointment, we cannot guarantee that you will receive the full duration of the service. If you arrive significantly late, it may no longer be possible to start your session at all. In any of these circumstances, you will not be entitled to a refund.
• If you do not attend your appointment, you are not entitled to a refund.
The minimum age to use any of Zen Float’s services is 18.
When booking you will need to provide personal information. You consent to us storing this information in accordance with our privacy statement.
If your circumstances change, including name, email address, etc, you must inform us before you next use our services.
When you visit this website, it places pieces of data on your device called cookies. Some of these cookies are used to track the actions you take on the website, such as which pages you visit. Information about these actions may be recorded by Google, who provides Zen Float with anonymised summaries about the actions of visitors to this website. Zen Float uses these insights to help our efforts to bring the benefits of floatation to as many people as possible. By using this website, you consent to this.
We aim to ensure all prices and website content are accurate at all times, but if we make a mistake, we may not be able to honour it.
Everyone’s experience of the services we provide can be different. It can take a little time to get used to the effects and really feel the benefits. Please be aware that any expectations you may have about the nature of your experience may not be fulfilled.
We will do our best to ensure that you enjoy your experience at Zen Float, but if you have any complaints, please talk to us on the day, or send us an email as soon as possible afterwards. We will endeavour to respond to your email within 48 hours, and to work the issue through to a conclusion that we are all happy with.
Let us know if there are any questions related to our conditions.
